How we handle fee-related concerns and complaints, and how to escalate an issue if needed.
Last updated: July 2026
We aim to be transparent about any charges related to your application, and to handle complaints fairly and promptly. If something goes wrong, we want to know about it.
If a service fee was charged and the associated service was not delivered (for example, a confirmed vacancy is withdrawn before your interview, through no fault of your own), you may be eligible for a full or partial refund depending on the stage of the process. Refund eligibility will be assessed on a case-by-case basis in line with DoFE guidelines for the relevant destination country.
If you are not satisfied with how your complaint was handled, you may escalate the matter to Nepal's Department of Foreign Employment (DoFE) or the relevant government authority overseeing licensed foreign employment agencies.
To raise a complaint or refund request, please reach us via our contact page.